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FAQs (Frequently Asked Question)

  • What is BTIL ?
    BTIL is stand for Beautiful Than Its Look and this is a brand that believes what does good, looks good. And what looks good, does good.
  • Where is BTIL based?
    Its inspiration is based in nature, seasons, colours, moods, cultures and life itself. It's headquartered in Moradabad.
  • How do you make this ?
    We make most of our products with our hands. So, no two are alike. But they're a set, much like families.
  • Who makes this ?
    Machines are not our artists. Local artists who’ve worked with us for generations are.
  • It looks lovely, but my househelp can be quite reckless."
    Don't worry. Every piece can be washed by the toughest, roughest hands out there. It's a match made in the sink.
  • What if it it slips?
    While our products are househelp proof, we’re afraid it isn’t gravity-proof yet.
  • Will wood look just as good as the day I bought it?
    Wood grows old, as do people. Just rub it with coconut, sunflower or olive oil and watch it age gracefully.
  • Is it okay to chop on wooden boards?
    Of course. They're absolutely food-safe. Sure your knives will leave marks on the wood but that's just wood ageing gracefully.
  • Is fusing materials safe?
    Yes. Nature is full of fusions. We've learnt from the very best.
  • Is this safe to eat in? Will the polish on the wood enter my food?
    We have one word for you: Never. It's entirely food safe.
  • I use a dishwasher. Can I wash it in one?
    Most of our products are handmade, they like the touch of a hand when they’re cleaned too. We'd recommend keeping them away from dishwashers. Our ceramic products are friendly with the dishwasher though.
  • What about soaps? Can I use soaps?
    Sure you can. Use any kind except the harsh ones. Kindness is for everyone.
  • If I use spoons, will it leave scratches?"
    The wood comes with a coat of food-safe varnish that keeps scratches away. It may end up with marks overtime, but that’s just wood ageing gracefully.
  • How can I clean your metallic products?
    Metal doesn’t like being left unwashed for longer. Give it a bath immediately after use and wipe it dry with a cloth.
  • Do you take things back?
    We do. Everything except our word. Check out our return policy to know more.
  • Do you gift wrap these?
    Sure, we'd love to gift wrap it for you.
  • How serious are you about sustainability?
    We send our delicate products without bubble-wrapping them. That's how serious.
  • How long does it take to ship things?
    Well, that completely depends where you stay. But we try and do it as fast as possible.
  • When do you recommend I use your products?
    Every day. Why should occasions have all the fun?
  • But what about occasions then?
    We feel owning more sets never hurt anybody.
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